Shipping policy
Shipping Policy
Where we ship
We currently ship within the United States only excluding Puerto Rico, Guam, the U.S. Virgin Islands, American Samoa, Northern Mariana Islands, and Armed Forces (APO/FPO/DPO) mailboxes. We hope to welcome the rest of the world someday as our little business grows.
Shipping rates
- Standard Shipping: $8 on orders under $100
- Standard Shipping: FREE on orders of $100 or more
- Express Shipping: $15 on orders under $100, and also FREE on orders of $100 or more
The free-shipping discount is applied automatically at checkout once your order subtotal reaches $100. There's no code needed. Your exact shipping options and costs are always shown at checkout before you pay.
Processing time
Every order is handcrafted and packed with care. Most orders head out within 2–4 business days (Monday–Friday, excluding holidays). During busy seasons, holidays, or special sales, and for pre-order items, processing can take a little longer. Pre-order items ship when they are ready, as noted on the product page. You'll get an email with tracking as soon as your order ships.
Delivery time
Once shipped, Standard orders usually arrive in about 3–7 business days, depending on the carrier and your location. Express is our faster option. Orders to Alaska, Hawaii, U.S. territories, and APO/FPO addresses may take longer. Delivery times are estimates from the carrier and aren't guaranteed.
Local pickup in Sanford, NC
Local? Choose Local Pickup at checkout. It's free. Pickup is by appointment, and orders are usually ready in about 24 hours. We'll email you when your order is ready, with pickup details.
Local delivery
Free local delivery is available for nearby addresses where offered. If your address qualifies, you'll see it as an option at checkout.
Gift cards
Gift cards are delivered by email, so there's no shipping charge and nothing to wait for in the mail.
Wrong or incomplete addresses
Please double-check your shipping address at checkout. If you spot a mistake, email us right away at support@tallowedheifer.com and we'll fix it if your order hasn't shipped yet. Once a package has shipped, we can't change the address. If a package comes back to us because of an incorrect or undeliverable address, we're happy to reship it. You'll just need to cover the new shipping cost.
Lost, stolen or damaged packages
Please inspect your order when it arrives. If something arrives damaged, or your tracking shows delivered but you can't find your package, contact us within 7 days of delivery at support@tallowedheifer.com. Include your order number and, for damage, a photo of the item and the packaging. We'll work with you and the carrier to make it right. Before contacting us about a missing package, please check with neighbors and around your property, since carriers sometimes leave packages in unexpected places.
A note about heat and weather
Our products are made with real tallow and natural butters and waxes, so they can soften or even melt in hot weather. That's normal, and it doesn't harm the product. Simply let it cool and firm back up at room temperature, or pop it in the fridge for a bit. During hot months we recommend Express shipping and bringing packages inside promptly. Weather can occasionally cause carrier delays that are outside our control. Thanks for your patience!
Questions?
Email us at support@tallowedheifer.com. A real person will get back to you, lickety-split.